Returns & Exchanges

At Upway, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Print Your Label

  Once your request is approved, we will email you a prepaid shipping label to download and print at your convenience.

• 3.
  Package Your Items

  Securely pack the products in their original packaging, ensuring all tags are attached and the printed return slip is included inside.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location; you will receive a confirmation email once your refund has been processed.